Privacy Policy
MindShift Studio / MindShift Mentors
Effective Date: 26 April 2026
Last Updated: 26 April 2026
MindShift Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use:
the website mindshift.studio
subdomains including anxiety.mindshift.studio
the MindShift Mentors web or mobile application
related services, funnels, quizzes, communications, and support channels
For the purpose of these terms, “MindShift Reset”, “MindShift Reset App”, “the App”, or “Services” refers to the digital wellness platform operated by MindShift Studio, including related websites, funnels, content, memberships, and applications.
This policy is designed to align broadly with international privacy principles, including the Australian Privacy Act, GDPR principles, UK GDPR principles, and common privacy expectations in other jurisdictions.
1. Who We Are
Business Name: MindShift Studio
Location: Queensland, Australia
For privacy enquiries, contact:
Email: [email protected]
2. Information We Collect
We may collect the following categories of information.
A. Information You Provide Directly
When you interact with us, you may provide:
-name
-email address
-phone number (if supplied)
-account login details
-billing/payment details (processed by third parties)
-support enquiries
-survey responses
-quiz answers
-feedback or testimonials
-communications with us
B. App Usage Information
When using MindShift Mentors, we may collect:
-sessions played
-completion progress
-usage frequency
-login dates/times
-preferences
-device/browser type
-IP address
-technical diagnostics
C. Automatically Collected Data
We may use cookies, analytics tools, pixels, and logs to collect:
-pages visited
-referring websites
-clicks and interactions
-advertising campaign attribution
-approximate location by IP
-browser/device information
3. Sensitive Information
Some users may provide information relating to:
-stress
-anxiety
-habits
-emotional wellbeing
-behavioural challenges
We treat this information with care. However:
MindShift Mentors is not a medical service, psychological clinic, or emergency service.
Do not provide unnecessary sensitive medical information through forms or chat unless specifically requested.
4. How We Use Your Information
We may use your information to:
-create and manage your account
-deliver the app and services
-personalise your experience
-process payments and subscriptions
-provide customer support
-improve our products
-send service notices
-send marketing communications (where permitted)
-measure campaign performance
-detect fraud or misuse
-comply with legal obligations
5. Legal Bases for Processing (GDPR-style)
Where required by law, we rely on one or more of these bases:
-your consent
-performance of a contract
-legitimate business interests
-compliance with legal obligations
-protection of vital interests
6. Payments
Payments may be processed securely by third-party providers such as:
Stripe
We do not typically store full card numbers on our systems.
Please review the privacy policies of payment providers you use.
7. Marketing Communications
We may send emails regarding:
-onboarding
-reminders
-account notices
-product updates
-offers and educational content
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
8. Cookies & Tracking Technologies
We may use cookies or similar technologies for:
-website functionality
-remembering preferences
-analytics
-ad attribution
-retargeting campaigns
-conversion measurement
Depending on your location, you may receive a cookie consent banner.
9. Third-Party Services
We may use third-party tools for operations, hosting, analytics, marketing, customer management, and communication, including providers such as:
-GoHighLevel
-Bubble
-Google
-Meta
These providers may process information under their own privacy terms.
10. International Data Transfers
Because we use cloud-based providers, your data may be stored or processed in countries outside Australia, including jurisdictions with different privacy laws.
Where practical, we take reasonable steps to ensure appropriate safeguards are in place.
11. Data Retention
We retain information only as long as reasonably necessary for:
-providing services
-legal compliance
-accounting
-dispute resolution
-security
-legitimate business needs
When no longer required, data may be deleted or de-identified.
12. Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information.
However, no internet system is 100% secure, and we cannot guarantee absolute security.
13. Your Rights
Depending on your location, you may have rights to:
-access your personal data
-correct inaccurate data
-request deletion
-object to certain processing
-withdraw consent
-request portability
-restrict processing
-complain to a regulator
To exercise rights, contact us.
14. Australia Privacy Rights
If you are in Australia, you may make a complaint under the Privacy Act by contacting us first.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) Office of the Australian Information Commissioner
15. Children
Our services are not intended for children under 16 unless expressly stated and appropriately authorised.
16. Health & Emergency Disclaimer
MindShift Mentors provides educational and self-development tools.
It is not a substitute for medical, psychiatric, or crisis care.
If you are in danger or need urgent help, contact local emergency services or a qualified health professional.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
18. Contact Us
For privacy requests or concerns:
MindShift Studio
Queensland, Australia
Email: [email protected]
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© MindShift Studio 2026 All Rights Reserved.